Services · Chatbot
The office is closed. The questions keep coming.
At 23:40 someone on a dental practice's website in Bristol is asking about implants; someone else wants a sea-view room at a boutique hotel in Cornwall for August. By the time anyone replies in the morning, many have already asked somewhere else. An assistant that works from your own information can answer them there and then.
Hi, how does implant treatment work?
It starts with an examination and X-rays, then the implant is placed; once it has healed, the permanent tooth is fitted. Timings vary, so the dentist will confirm them at your first appointment.
Could I come in for an examination this week?
Thursday at 10:00 and Friday at 14:30 are free. Which would you like?
Thursday, please.
✓Appointment booked: Thursday 10:00 · First examination
Example conversation; business names are illustrative.
Sound familiar?
You answer the same questions every day
Opening hours, delivery times, parking, payment options... Your team's time goes on repeating what's already on the website.
Late-night visitors don't wait until morning
When someone asks a question out of hours and gets no reply, they close the tab and move on to the next result.
Off-the-shelf bots don't know your business
A bot that gives generic answers or makes things up can leave customers worse off than having no bot at all.
We set up AI assistants for your website or internal tools, fed by your product, service and policy documents. The assistant doesn't make up what it doesn't know, and hands the conversation to your team when needed.
What we do
- Knowledge base built from your documents (RAG)
- Website and internal tool integration
- Human handoff and conversation logs
- Answer quality measurement
A fit if
You answer the same questions again every day.
What you get
- 01
Knowledge base preparation
- 02
Chat interface
- 03
Answers with sources
- 04
Hand-off to your team
- 05
Conversation logs and improvement
Who it's for
The searches your customers type.
Clinics and healthcare
- questions about treatment and preparation
- booking a convenient appointment
- which insurers are accepted
Hotels and tourism
- room availability for given dates
- transfer and breakfast details
- cancellation terms
E-commerce
- order status lookups
- help choosing a size or product
- return and exchange steps
Education and courses
- course dates and level questions
- booking a trial lesson
- documents needed to enrol
Estate agents
- property details and location questions
- booking a viewing
- general questions about the buying process
Repairs and servicing
- first guidance based on the fault described
- booking a service visit
- warranty questions
How we price
The fee depends on how much content the assistant draws on, how many channels it runs on, which tools it connects to (such as booking or order systems) and how many languages it supports. In a free initial call we go through the questions you get most often; after discovery we send the scope and fee as a written proposal.
Process
How we work.
- 01
Discovery
In a short call, we get to know your business and your goal. No technical language needed — just tell us what you want to solve.
- 02
Written scope
Scope, timeline and cost in a single document. If the scope changes, we talk first, then build.
- 03
Incremental delivery
Instead of a big reveal after a long silence, we show working pieces early and move forward with your feedback.
- 04
Launch and maintenance
After launch, maintenance, updates and measurement continue with the same team.
Chatbot
Common questions
We set it up to answer only from your content. When the sources have no answer, it says so instead of guessing and can pass the person to your team.
It runs on your website and inside your app, and can be connected to messaging channels if needed.
The knowledge base is built to be updated; once a new document or page is added, the chatbot starts using it.
Yes, if your booking, reservation or order system allows a connection. The assistant then does more than answer questions: it finds a free slot, creates the request or checks an order's status.
Yes. It can be set up to reply in the language the visitor writes in. During discovery we look together at which languages your content is already available in.
Yes. You can review conversation logs and see which questions went unanswered, and we use them together to improve the knowledge base. Retention rules for personal data are agreed at the start.
Next project
Let's build your next product together.
Write to us even if you're still at the idea stage. The first call and quote are free.